WMA - Wigan Malayalee Association
Wigan Malayalee Association (WMA) is a vibrant socio-cultural organization representing the Malayalee community in and around Wigan, United Kingdom. The association is dedicated to promoting cultural heritage, social welfare, and community unity while fostering positive relationships among local residents and Indian migrants. Although WMA had an online presence, it lacked essential digital tools to manage memberships, subscriptions, and community events efficiently.
To address these challenges, Wigan Malayalee Association partnered with Techsa Solutions, where we designed and developed a custom CRS (Community Relationship System)—a cloud-based platform that enables members to register online, pay subscriptions securely, and book event tickets with ease. This centralized system significantly improved communication, administration, and overall community engagement.
Our Approach
Our approach began with a detailed understanding of Wigan Malayalee Association’s organizational structure and operational challenges. As a community-driven association, WMA required a simple yet powerful system that could streamline administrative tasks while remaining user-friendly for members of all age groups.
We focused on building a centralized and scalable digital solution that would simplify membership management, automate subscription tracking, and improve event coordination. Special attention was given to usability, accessibility, and performance, ensuring that both members and administrators could interact with the platform effortlessly. The overall design and workflow were aligned with WMA’s cultural values and progressive vision for community development.
Solution Implemented
Techsa Solutions developed a fully customized Community Relationship System (CRS) tailored specifically for Wigan Malayalee Association. The cloud-based platform integrates membership registration, subscription management, and event booking into one unified system.
Members can register online, renew memberships, make secure online payments, and book tickets for association events with instant confirmation. Administrators are provided with a dedicated dashboard to manage member data, monitor payments, and organize events efficiently. The system was built to be fully responsive, allowing seamless access across desktops, tablets, and mobile devices.
The cloud infrastructure ensures real-time data synchronization, enhanced security, and easy scalability, reducing reliance on manual processes and improving overall administrative control.
Outcome
The implementation of the custom CRS platform transformed the way Wigan Malayalee Association operates. Manual workflows were replaced with a streamlined digital system, enabling faster member onboarding, accurate payment tracking, and efficient event management. Members now enjoy a smooth and intuitive online experience, while administrators benefit from reduced workload and improved data visibility.
As a result, WMA witnessed improved operational efficiency, better transparency, and increased member engagement. The new digital platform strengthened community participation and positioned the association as a modern, forward-thinking organization. This transformation supports WMA’s long-term vision of empowering the Malayalee community in Wigan through technology, collaboration, and inclusivity.